Head of Quality Assurance & Risk – Hospice in the Weald

Hospice in the Weald is a well-established local charity serving the communities in West Kent and northern East Sussex for 40 years. The people in these communities know that we are an outstanding hospice offering an extensive range of services. Those who know us realise we are, and will remain, outstanding because we continually strive for excellence in all we do.

The hospice movement is a very British success and Hospice in the Weald is the best of the best. We can provide world class hospice palliative care because of the people who make up our workforce, our staff and volunteers, who themselves are enabled by the generosity of the people in the communities we serve.

Over the last two years we have implemented new ways of working; for example, we have changed and increased our use of technology to provide more flexible access to hospice care. This includes continuing to offer counselling and support via video or phone call, a way of working which became useful during the pandemic but has continued to improve access to support for patients and their loved ones. Our physiotherapists are also working via video call and will continue to do so where this is best for the patient, along with a return to home visits and in-person appointments.

By making better use of technology to ‘work smarter’, we can spend more time with the families who need our care. We will also continue to give patients and families choice in how we work with them, focusing on supporting and empowering adults with terminal illness, who often feel disempowered by their diagnosis or symptoms. We will focus on empowering patients to celebrate life and dignify death.

We have an exciting opportunity to join our organisation as Head of Quality Assurance & Risk. A key member of our leadership team our Head of Quality Assurance and Risk will act as lead for quality assurance, patient safety, risk management, complaints management, processes and compliance assurance. They will have responsibility for policy implementation and service development in relation to all quality governance. Reporting to the Director of Quality Governance, they will evaluate and develop strategies and approach to integrated governance; patient experience, clinical audit and CQC requirements.

This exciting role will be our lead for policy management, and we are looking to speak with candidates who have extensive experience providing training and guidance on policy changes, national initiatives and national guidance which may impact on the assessment of quality governance in the Hospice. You will be compassionate, collaborative and have a passion for improving care to our people and communities. We are looking for a visible lead who can provide expert advice on all matters relating to quality assurance and risk to join us at an exciting time in our journey.

We encourage applications from people of all backgrounds and welcome applications from underrepresented groups. In recruiting to our organisation, we are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve. We especially welcome applications from candidates from the global majority, LGBTQ+ communities, and from people with lived experience of disability.

For further information, please contact our search partners at Hunter Healthcare via Finn McNulty, Head of Executive Search, on 07966 006091 or fmcnulty@hunter-healthcare.com