Buckinghamshire Healthcare NHS Trust | Tom Hodges

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Buckinghamshire Healthcare NHS Trust are a mental health Trust. On the appointment of a new Chief Information Officer, funding was allocated to both invest in the infrastructure and upskill the personnel to bring the organisation to a higher level of digital maturity and allow the organisation to develop and build on their current clinical systems. Historically the Trust had not allocated the necessary funding to sustain a strong foundational digital infrastructure, prohibiting:

  • The development of a best in class suite of clinical systems.
  • The ability to work and integrate with the wider health and social care system.


The Trust wanted to partner with an organisation able to build and manage a delivery team to enable and develop improvements across its infrastructure estate. This included but was not limited to:

  • IT Service Redesign
  • IT Service Management
  • Infrastructure Upgrades
  • Business Analysis
  • Change Management
  • Bid Management and Commercial Advice
  • User Support Services


Hunter developed a detailed five-month programme plan with the Programme Director which included the milestones and timescales; resource allocation; and deliverables. The plan was developed on the back of in-depth internal stakeholder engagement within the business ensuring their involvement throughout the delivery phase and working with them to design job specifications and timetable their availability / access within the programmes for the onboarding of project team resources. The initial team of 26 project team resources were successfully on boarded with key performance objectives and indicators in place by month two.

Tight management of timescales and resources were required to ensure the delivery team were embedded in a short period of time, from both Hunter Healthcare and Buckinghamshire Healthcare’s perspective. On commencement of the programme Hunter identified the specific individuals in the trust required for onboarding, and managed the collection of information required to deliver across the disciplines, with the trust internal stakeholders working seamlessly with the resourcing delivery team at Hunter Healthcare, which included;

  • Account manager, responsible to client engagement and resource management
  • Two resourcers, responsible for resource selection and due-diligence
  • Business manager – responsible for compliance and contractual arrangements

All services were delivered compliantly via a central, government-approved framework.


This programme of work commenced in November 2019, with all 26 positions project delivery resources being identified and onboarded on time and to budget to deliver the infrastructure upgrade. Phase 1 was completed on time and to budget in March 2020. A selection of the projects included:

  • Successful implementation of Service Now as the primary ITSM tool to aggressive timelines
  • Includig transforming the Service Desk’s Request Management function a more streamlined and customer focused service.
  • Initiated the project of combining datacentre for the Trust, Council and CCG.
  • Initiated and delivered a project to upgrade the Trust’s (WAN) Internet link from 1Gb to 2/GB bearer and implement a resilient link.
  • Initiated and delivered SCCM and SCOM capability within the Trust to update, manage and monitor 400 servers, including mission-critical web servers.

Following the successful delivery of Phase 1 Hunter were able to continue to partner with the trust with a smaller, targeted, project team required to complete certain additional upgrades and projects.

Tom Hodges

Partner & Head of Digital Informatics

Mobile: 0798 9381059

Email: thodges@hunter-healthcare.com

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