Deputy Chief Operating Officers – North Middlesex University Hospital NHS Trust

Job overview

Join our dynamic and close-working team of senior leaders with a passion for improving care for our local populations

Thank you for your interest in becoming part of the amazing #TeamNorthMid

The Deputy Chief Operating Officers (Deputy COOs) have a significant portfolio of work which contributes to the delivery of the Trust’s Patient First Strategy by working in partnership with the clinical and corporate divisions, executive team, external partners and commissioners.

The Deputy COO role is key within the Trust’s senior leadership structure, reporting to the Chief Operating Officer (COO) and deputising for the COO across a range of responsibilities and projects. The Deputy COOs also oversees areas of performance delivery against operational standards working closely with the Associate Director of Performance and the divisional teams.

We are looking to recruit leaders who want to understand and celebrate the diversity of our local patient and staff populations.  Leaders with a growth mindset – who choose to see that there’s always a solution to a defined problem – have the skills to coach for improvement and motivate the individuals and teams around them to perform at a highest level, positively embracing our Patient First Management System.

Main duties of the job

We have exciting opportunities for two exceptional experienced senior leaders to join the team at North Middlesex in the role of Deputy Chief Operating Officer (Deputy COO), reporting directly to the Chief Operating Officer:

1)   Deputy COO – Trust Operations

2)   Deputy COO – Integration and Development

Working for our organisation

North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust.  With 497 acute and 89 community beds, and over 600 community staff, serving more than 600,000 people across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.

Our services are provided on the North Mid Hospital site as well as a wealth of community sites across the London Borough of Enfield.  We provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.

The Trust has a reported a turnover of £442.5m and employs 4,500 staff.  This includes over 600 staff working across a wide range of adult and children’s community services in Enfield, who became part of the North Mid team on 1st April 2023.

It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.

North Mid is part of North Central London integrated care system – consisting of the NHS and local authority organisations in Camden, Islington, Barnet, Enfield and Haringey.  As with other ICSs, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measure at this system level.

Take a tour of our hospital here

Detailed job description and main responsibilities

1)  Deputy COO – Trust Operations:

• day-to-day oversight and tactical planning of Trust flow, through the functions of the Site Operations and Discharge teams;
• Emergency Preparedness Resilience and Response (EPRR) on behalf of the Chief Operating Officer;
• oversight of systems and processes that support operational oversight of performance and performance for non-elective delivery and improvement to provide a consistent approach to the methodology;
• delivery of the urgent and emergency care improvement work programme with internal and external stakeholders;
• working closely with divisional leaders on wider operational and process improvements.

2)   Deputy COO – Integration and Development:

• development and implementation of the integration agenda across the organisation (in acute and community services) and in strong collaboration with primary care and with our system partners;
• work closely with divisions and corporate services to identify and delivery on discrete service or pathway projects that benefit both patients and staff;
• development of our administrative and clerical staff through #LoveAdmin Week and associated celebrations/ events, as well as working with the Learning and Development team to create a strong cultural, service-focused, educational and training offer through the Admin Academy;
• work closely with the Associate Director of Performance on elective and cancer performance delivery and on the annual planning requirements

Detailed job description and person specification available in the applicant pack which is attached in the documents provided.

Person specification

Qualifications

Essential criteria

• Undergraduate degree qualification
• Post graduate qualification
• Evidence of continued professional development

Skills and Abilities

Essential criteria

• Highly developed change leader able to effectively influence through motivating and energising others in the organisation for the best possible patient results and organisational processes.
• Excellent interpersonal and communication skills.
• Ability to think and plan strategically, technically and creatively with the ability to prioritise work programmes in the face of competing demands.
• Accomplished at leading and delivering to deadlines and within set resources.

Experience

Essential criteria

• Substantial operational management experience, the majority at senior level within a healthcare setting at band 8D equivalent or above
• Demonstrated success in delivering change and performance improvement with and through others across an organisation.
• In depth professional knowledge in a number of disciplines acquired through training and experience over an extended period.

Trust Values

Essential criteria

• Demonstrable ability to meet Trust values

NHS Jobs

Candidate Information Pack

Job Description

Person Specification